Home      About      Services      Parent Coaching Programme      Contact      Testimonials      Qualifications      Terms & Policies      Blogs           
    

 

 

                     

     

POLICIES,  TERMS AND CONDITIONS

 

Professional Services

 

We aim to provide high-quality, professional, teaching and tuition services, live or over the internet, to every
 
registered student.   We aim to start the lessons and continue them,  within the times and days allocated to each
 
student.
 
 
Our policy is to provide professional services to parents and children, to have a friendly, flexible, adaptable approach
 
and to provide well-planned lessons and appropriate multi-sensory resources and learning materials to aid learning, and
 
make to make the lessons interactive and fun!
 
 
 
Pre-Consultation & Initial Assessment
 
If after the initial (free) telephone consultation you decide to book lessons,  it is important to book a pre-visit or pre-
 
consultation, to assess the child's needs, levels, abilities and difficulties and sign contracts,  before any lessons begin. If
 
your child is being taught via the internet, then we can discuss and assess needs over the internet on a separately
 
arranged call. 
 
 
 
Contracts
 
All parents-clients will be asked to read, sign and agree to the contract and to pre-payments before lessons begin.
 
 
Tailored teaching & tuition
 
´╗┐It is our policy to provide the very best tailored programme to suit your child's needs.  We can also plan and review
 
your child's progress, and plan the next steps.  

 
All on-line  tuition will be carried out professionally, and personally tailored to the child's needs.  On-line
 
lessons include activities and games to make learning fun.  Classes can be individual or in pairs or in small groups.
 
 
Cancellations & Missed Lessons
 
Parents are required to give a notice within 24 hours if your child is sick or cannot attend the
 
lesson any reason, e.g. holidays,  so that new arrangements can be made.  
 
 
However,  if no notice, or not enough notice is given, then the missed lesson will need to be paid for,  due to
 
the time, effort and loss of income to the business.   Likewise,  I will contact parents if I cannot make my 
 
commitment to tutoring for any reason,  giving notice as soon as possible.
 
 
Termination of Services
 
If parents wish to terminate the service,  we ask for a minimum of 4 weeks notice, so that other tutoring
 
arrangements can be made.
 
 
 
Child Protection & Confidences
 
We have current DBS checks, and aim to protect the children and families we work with.
 
Our policy is to keep children safe by only sharing what we have been learning with parents, and sharing any
 
concerns with them, but not with anyone else.  We will protect any confidences and the identity of children and
 
families we work with.
 
 
Privacy Policy
 
The policy of this business is to not to sell or pass on any contact details, including emails or phone numbers, or any
 
other personal information, to other parties.  
 
 
Payments
 

Payments for private (face to face) or on-line lessons, need to be made a month in advance of all lessons and

additional services.   

 

All parents whose children are undertaking private tuition will need to pay in advance, via bank transfer. 

 
Likewise,  all payment for Zoom, or any on-line lessons must be made in advance, with payment being deposited 
 
into our account before the lessons begin.
 
Payments for on-line programmes need to be paid for in advance, so that the link can be sent directly.
 
 
Complaints or returns
 
If there are any concerns or complaints about the services or courses provided,  please contact us directly by phone
 
or email, so that we can swiftly resolve any difficulties you may be experiencing.  Refunds will be considered, if
 
deemed to  be fair and reasonable. 
 
 
Cancellations of lessons by the Tutor
 
If for any reason, the tutor is sick, or on holiday, or unable to teach a session for any reason, parents will 
 
be contacted as soon as possible to re-arrange lessons.  
 
 
 
About our Payment Schedule 
 
 
Individual lessons are £35, but we ask for a month's payment in advance, however, you can book a one-off lesson
 
when your child is first starting lessons, to see how we get on.  Likewise,  any additional services for parents are £35
 
per hour.  
 
 
 
Please book a consultation to see how we can help you.
             
              All payments should be made by Pay Pal or bank transfer, or cash, in advance.
 
 
 
                

              Contact  us on the form provided, for a 30 minute free consultation and to discuss a suitable

              tuition programme for your child.