POLICIES, TERMS AND CONDITIONS
We aim to provide high-quality, professional, teaching and tuition services, live or over the internet, to every
registered student. We aim to start the lessons and continue them, within the times and days allocated to each
Our policy is to provide professional services to parents and children, to have a friendly, flexible, adaptable approach
and to provide well-planned lessons and appropriate multi-sensory resources and learning materials to aid learning, and
make to make the lessons interactive and fun!
Pre-Consultation & Initial Assessment
If after the initial (free) telephone consultation you decide to book lessons, it is important to book a pre-visit or pre-
consultation, to assess the child's needs, levels, abilities and difficulties and sign contracts, before any lessons begin. If
your child is being taught via the internet, then we can discuss and assess needs over the internet on a separately
All parents-clients will be asked to read, sign and agree to the contract and to pre-payments before lessons begin.
Tailored teaching & tuition
It is our policy to provide the very best tailored programme to suit your child's needs. We can also plan and review
your child's progress, and plan the next steps.
All on-line tuition will be carried out professionally, and personally tailored to the child's needs. On-line
lessons include activities and games to make learning fun. Classes can be individual or in pairs or in small groups.
Cancellations & Missed Lessons
Parents are required to give a notice within 24 hours if your child is sick or cannot attend the
lesson any reason, e.g. holidays, so that new arrangements can be made.
However, if no notice, or not enough notice is given, then the missed lesson will need to be paid for, due to
the time, effort and loss of income to the business. Likewise, I will contact parents if I cannot make my
commitment to tutoring for any reason, giving notice as soon as possible.
Termination of Services
If parents wish to terminate the service, we ask for a minimum of 4 weeks notice, so that other tutoring
arrangements can be made.
Child Protection & Confidences
We have current DBS checks, and aim to protect the children and families we work with.
Our policy is to keep children safe by only sharing what we have been learning with parents, and sharing any concerns
with them, but not with anyone else. We will protect any confidences and the identity of children and families we work
The policy of this business is to not to sell or pass on any contact details, including emails or phone numbers, or any
other personal information, to other parties.
Payments for private (face to face) or on-line lessons, need to be made in advance of all lessons: all students
undertaking private tuition will need to pay in advance, via bank transfer. Prices vary according to the
needs of the child and the programme they are on, so please contact me to ask.
Likewise, all payment for Zoom, or any on-line lessons must be made in advance, with payment being deposited
into our account before the lessons begin.
Payments for on-line programmes need to be paid for in advance, so that the link can be sent directly.
Complaints or returns
If there are any concerns or complaints about the services or courses provided, please contact us directly by phone or
email, so that we can swiftly resolve any difficulties you may be experiencing. Refunds will be considered, if deemed to
be fair and reasonable.
Cancellations of lessons by the Tutor
If for any reason, the tutor is sick, or on holiday, or unable to teach a session for any reason, parents will
be contacted as soon as possible to re-arrange lessons.
About our Payment Schedule
Prices will vary depending on your needs and the programme you choose and the length of the programme.
Please book a consultation to see how we can help you.
All payments should be made by Pay Pal or bank transfer, or cash, in advance.
Contact us on the form provided, for a 30 minute free consultation and to discuss a suitable
tuition programme for your child.